Uber London Ontario Phone Number: How to contact Uber Support in London, Ontario

Uber has revolutionized transportation in cities across Canada, including London, Ontario. Whether you're a regular rider, a new user, or a current/prospective driver, getting in touch with Uber can sometimes be confusing. Many users specifically search for the Uber London Ontario phone number, hoping for quick and direct support. Unfortunately, Uber doesn’t operate like traditional taxi companies with a front desk and landline. This blog post will guide you—clearly and specifically—through all available contact methods, including phone support, in-app help, Greenlight Hub locations, social media, and safety hotlines. If you live in or are visiting London, Ontario and need help with Uber, this is your complete resource.

Does Uber Have a Local Phone Number in London, Ontario?

The short answer is no—Uber does not offer a local phone number for riders in London, Ontario.

Uber’s model focuses on in-app support and centralized toll-free numbers, rather than city-specific customer service lines. This ensures faster handling and better tracking of issues across all service areas.

That said, there are ways to speak to a live person and get personalized assistance—especially if you are a driver or have a serious issue such as a safety incident.

Best Way to Contact Uber in London, Ontario

A. In-App Support (Highly Recommended)

Uber’s main support channel is inside the app. It’s available 24/7 and is customized based on your trip history.

Steps to contact support through the Uber app:

1. Open the Uber app.

2. Tap Account in the lower-right corner.

3. Tap Help (top-left on iPhone).

4. Choose a category (e.g., "Trip Issues", "Payment", "Account & App Issues").

5. Follow the prompts and submit your issue.

6. In some cases, the app will offer you a callback option or direct chat.

This method is fast, efficient, and gets you tailored support based on your trip data.

B. Uber Toll-Free Phone Number for Canada

Uber provides a 24/7 toll-free number for general customer service:

• Phone number: 1-800-593-7069

• Available for: Riders and drivers across Canada and the U.S.

• Hours: 24 hours a day, 7 days a week

Note: This line is not specific to London, and it may route you through automated prompts. Be prepared to verify your account.

Uber Greenlight Hub in London, Ontario

While there's no direct city hotline, Uber does maintain Greenlight Hubs—physical support centers for driver-partners.

Uber Greenlight Hub London Ontario:

• Address: 1001 Fanshawe College Blvd, London, ON N6C 4R3

• Located in: Fanshawe College Area

• Services Offered:

  • Document support for new drivers

  • Driver onboarding

  • Account troubleshooting

  • In-person help with app issues

Important Tips:

• Greenlight Hubs are not intended for rider issues.

• Appointments may be required—check availability in your app.

• There’s no public phone number for the office.

Safety and Emergency Phone Number (24/7 Support)

For urgent safety-related issues, Uber has a dedicated line:

• Phone number: 1-800-285-6172

• Purpose: For reporting serious incidents such as accidents, unsafe driver behavior, or harassment.

• Availability: 24/7 across Canada and the U.S.

If you or someone else is in immediate danger, always call 911 first.

Lost Item? Here’s How to Recover It

If you left something in an Uber ride, you don’t need a local phone number—Uber has a streamlined process.

Steps to report a lost item:

1. Open the Uber app.

2. Tap Menu → Help → Your Trips → Select the trip.

3. Tap "I lost an item".

4. Follow the prompts. If you lost your phone, you can access support from a computer at help.uber.com.

5. If the item is a phone, you can request the driver to call a friend’s number.

Note: Uber does charge a small fee to contact the driver for returning lost items.

Uber Support via Social Media

Social media can be surprisingly effective when other methods stall.

• X (formerly Twitter): @Uber_Support

• Facebook: Official Uber Facebook Page

• Instagram: @uber

Send a DM or post publicly. Social teams often respond within hours, especially if your message includes your account email or trip ID.

Emailing Uber: Is It Possible?

Uber doesn’t offer public-facing email support for riders. However, for business accounts or legal matters, emails may be routed through help.uber.com.

To escalate a serious issue:

1. Use in-app help first.

2. If unresolved, contact via social media.

3. For legal or media inquiries, use the contact form on Uber’s corporate site.

Driver-Specific Contact Methods in London, Ontario

If you're a driver in London:

Use the Uber Driver App:

• Open the app → Tap Help → Tap Call Support or Schedule Appointment at Greenlight Hub.

Toll-Free Driver Line:

• 1-800-593-7069

This line prioritizes drivers and may allow you to speak with an agent directly.

Greenlight Hub:

Visit the physical location at 1001 Fanshawe College Blvd for issues like:

• Document uploads

• Background check questions

• Account deactivation support

Uber Eats Support in London, Ontario

Many residents of London use Uber Eats regularly. If you're facing issues with orders, deliveries, or refunds:

Use the Uber Eats App:

1. Tap Orders.

2. Select the order.

3. Tap Help.

4. Choose an issue (missing item, late delivery, etc.).

You can also call the same toll-free line: 1-800-593-7069.

Delivery drivers can visit the same Greenlight Hub or access support via the Uber Driver app.

Alternatives If Uber Doesn’t Respond

If you’re frustrated with delays or unresolved issues, consider:

• Filing a complaint with the Better Business Bureau (BBB)

• Contacting Uber via small claims court for high-value unresolved matters

• Exploring alternative rideshare options in London (Lyft is limited but available in some parts)

• Using local taxis for urgent transport needs

Frequently Asked Questions (FAQs)

Q: Is there a direct Uber office phone number in London, ON?

A: No, there’s no direct number. Use the toll-free line or in-app support.

Q: Can I visit an Uber office in London?

A: Yes, drivers can visit the Greenlight Hub at 1001 Fanshawe College Blvd.

Q: What’s the fastest way to get Uber help?

A: In-app support is usually fastest and most reliable.

Q: Can I contact my Uber driver directly?

A: After a ride, yes—for lost items. Use the app.

Q: What if I feel unsafe?

A: Call 911 immediately. You can also report the issue to Uber at 1-800-285-6172.

Final Thoughts

While there is no city-specific Uber London Ontario phone number, Uber has built a powerful infrastructure of support channels. Whether you're a rider needing help with a fare or a driver needing assistance with onboarding, you can get timely help by using the right approach.

From toll-free numbers to in-app help and in-person support at the Greenlight Hub, this article has provided you with every pathway available.

Still stuck? Reach out to @Uber_Support or revisit help.uber.com.

London may not have its own call center, but with this guide, you now have all the numbers and tools to get the support you need.

Stay safe, ride smart, and bookmark this page for future reference!