Uber Contact Number Toronto: Your Ultimate Guide to Reaching Uber Support

Uber Contact Number Toronto

Ridesharing has transformed the way we move around cities, and in a bustling metropolis like Toronto, Uber is a go-to option for millions of residents and visitors. Whether you're a rider trying to resolve a fare issue, a driver needing assistance with account setup, or an Uber Eats customer dealing with a delivery mishap, knowing how to contact Uber support is essential. In this comprehensive guide, we’ll dive deep into the various ways to reach Uber in Toronto, including phone numbers, in-person support at the Greenlight Hub, app-based help, and more. We’ll also explore the challenges of contacting Uber, tips for getting quick resolutions, and insights into Uber’s operations in Toronto. By the end of this article, you’ll be equipped with all the tools you need to navigate Uber’s customer service system like a pro.

Why Contacting Uber in Toronto Matters

Toronto is one of Uber’s largest markets in Canada, with millions of trips coordinated annually. From navigating the busy streets of downtown to getting to and from Toronto Pearson International Airport, Uber plays a critical role in the city’s transportation ecosystem. But with great usage comes the occasional need for support. Lost items, fare disputes, driver issues, or Uber Eats order problems can arise, and knowing how to get help quickly can save you time, money, and frustration.

Uber’s customer service is designed to be primarily digital, with most support requests handled through the app or website. However, there are times when you need to speak to a real person, visit a support center, or escalate an issue. This guide focuses on Toronto-specific options, including the all-important Uber contact number and the physical Greenlight Hub location, while also providing broader context for riders, drivers, and Uber Eats users.

Uber Contact Numbers for Toronto

One of the most common ways to reach Uber is by phone, especially for urgent issues. Below are the primary contact numbers for Uber support in Toronto, based on the latest available information.

1. General Uber Customer Service Number

For riders and drivers in Toronto, Uber provides a 24/7 customer service phone number: (800) 593-7069. This number is designed for a wide range of issues, including:

• Rider issues: Lost items, fare adjustments, trip cancellations, or safety concerns.
• Driver issues: Account setup, payment disputes, or app functionality problems.
• General inquiries: Questions about Uber’s services or policies.

How to Use the Number:

• Step 1: Dial (800) 593-7069.
• Step 2: Follow the automated prompts. When asked what you need help with, say “talk to an agent” to bypass the automated system.
• Step 3: Specify your issue (e.g., “fare adjustment” or “lost item”). The system may direct you to app-based help first but will connect you to an agent if you persist.
• Step 4: If calling outside business hours, you may be told the office is closed. Hours are typically 10 AM to 8 PM Pacific Time, which translates to 1 PM to 11 PM Eastern Time in Toronto.

Pro Tip: Be patient with the automated system. Some users report that repeatedly saying “agent” or pressing “0” can help you reach a human faster, though Uber’s system may try to steer you toward app-based support. If you’re a new driver, mentioning “new driver issue” can sometimes expedite the process.

2. Uber Eats Support Number

For issues specific to Uber Eats, such as missing items, incorrect orders, or delivery delays, you can call (800) 253-9377. This line is available Monday through Sunday, 8 AM to 8 PM Central Time (9 AM to 9 PM Eastern Time in Toronto).

When to Use This Number:

• Problems with food delivery, such as wrong or missing items.
• Issues with restaurant partners or delivery driver communication.
• Refunds or credits for Uber Eats orders.

Note: Uber Eats support is separate from general Uber support, so using the correct number ensures you’re connected to the right team.

3. Critical Safety Incident Line

For emergencies or serious safety concerns (e.g., accidents or threatening situations), Uber provides a dedicated 24/7 safety incident line: (800) 285-6172. This number is for urgent issues only and should not be used for general inquiries.

When to Use:

• Reporting an accident during a ride.
• Addressing safety concerns involving a driver or rider.
• Situations requiring immediate attention.

Important: If you’re dealing with a true emergency, such as a crime in progress, call 911 first before contacting Uber.

In-Person Support: Uber Greenlight Hub in Toronto

For issues that require face-to-face assistance, Uber operates a Greenlight Hub in Toronto, a physical location where drivers and riders can get personalized support. The Toronto Greenlight Hub is located at:

121 Bloor St. E., Toronto, ON M4W 3M5

What Is the Greenlight Hub?

The Greenlight Hub is Uber’s in-person support center, primarily designed for drivers but also available for riders with complex issues. Services include:

• Driver onboarding: Assistance with account setup, document verification, and vehicle inspections.
• Rider support: Help with account issues, fare disputes, or lost items.
• General inquiries: Guidance on Uber policies, promotions, or app features.

Hours of Operation

The exact hours for the Toronto Greenlight Hub can vary, so it’s best to check Uber’s official website or call ahead. Typically, Greenlight Hubs operate during standard business hours, such as 9 AM to 5 PM, Monday through Friday. To confirm, visit www.uber.com and search for “Toronto Greenlight Hub” or contact the general support line for updates.

Tips for Visiting the Greenlight Hub

• Book an Appointment: Some Greenlight Hubs require appointments, especially for driver onboarding. Check the Uber app or website to schedule a visit.
• Bring Documentation: If you’re a driver, bring your driver’s license, vehicle registration, insurance, and any other required documents. Riders should have their account details ready.
• Expect Wait Times: The Toronto hub can be busy, especially during peak hours. Arrive early to avoid long waits.
• Know Your Issue: Be clear about the problem you’re facing to ensure the staff can assist you efficiently.

Contacting Uber Through the App

Uber’s primary support channel is through its mobile app, which is often the fastest way to resolve common issues. Here’s how to access support via the Uber app:

For Riders

1. Open the Uber App: Ensure you’re logged into your account.
2. Go to the Help Section: Tap the menu icon (three lines) in the top-left corner, then select “Help.”
3. Select Your Issue: Choose from categories like “Trip Issues and Refunds,” “Account and Payment Options,” or “Lost Items.”
4. Follow Prompts: The app will guide you through troubleshooting steps. For lost items, you may be prompted to call the driver directly or submit a request for Uber to follow up.
5. Request a Callback: If app-based help doesn’t resolve your issue, you can request a callback from an Uber representative.

For Drivers

1. Open the Driver App: Log into the Uber Driver app.
2. Access Support: Tap the menu icon, then select “Help.”
3. Choose Your Issue: Options include “Earnings,” “Account,” or “Trip Issues.”
4. Phone Support Option: Look for the phone icon to initiate a call to an agent. This feature connects you to the (800) 593-7069 support line.

For Uber Eats Users

1. Open the Uber Eats App: Log into your account.
2. Go to Help: Tap the profile icon, then select “Help.”
3. Select Your Order: Choose the order with the issue, then pick from options like “Missing Items,” “Wrong Order,” or “Delivery Issues.”
4. Contact Support: You can message support or call (800) 253-9377 for assistance.

Pro Tip: The app often resolves issues faster than phone support, especially for straightforward problems like refunds or fare adjustments. However, for complex issues, you may need to escalate to a phone call or Greenlight Hub visit.

Challenges of Contacting Uber in Toronto

While Uber offers multiple support channels, contacting customer service can sometimes be frustrating. Here are common challenges and how to overcome them:

1. Automated Systems

Uber’s phone support relies heavily on automated systems, which can make it difficult to reach a human agent. Users report that the system often redirects them to app-based help or provides generic responses.

Solution:

• Persist by saying “talk to an agent” or “representative” multiple times.
• Try calling during business hours (1 PM to 11 PM Eastern Time).
• If the automated system doesn’t connect you, use the app to request a callback.

2. Language Barriers

Some users report that support agents, often based in call centers outside Canada, may have difficulty understanding complex issues or communicating clearly.

Solution:

• Be clear and concise when explaining your issue.
• Use written communication (via the app or email) to document your problem, which can be easier to follow.
• If language issues persist, request a supervisor or visit the Greenlight Hub.

3. Limited Emergency Support

A high-profile case in Toronto highlighted Uber’s challenges with emergency situations. In 2025, a mother reported that an Uber driver drove off with her five-year-old daughter still in the vehicle, and Uber’s customer support refused to provide the driver’s contact information to her or the police. Toronto police eventually located the child without Uber’s assistance, raising concerns about the company’s emergency protocols.

Solution:

• For emergencies, call 911 immediately.
• Use Uber’s critical safety incident line (800) 285-6172 for urgent issues.
• Document all interactions with Uber support to ensure accountability.

4. Slow Response Times

During peak times, phone lines and app-based support can experience delays, especially for non-urgent issues like fare disputes.

Solution:

• Use the app for faster resolution of common issues.
• Visit the Greenlight Hub for in-person support if the issue is complex.
• Follow up on your request if you don’t hear back within 24–48 hours.

Uber’s Operations in Toronto: Context and Controversies

To fully understand how to navigate Uber’s support system in Toronto, it’s helpful to know about the company’s history and operations in the city. Uber has been a major player in Toronto’s transportation landscape since 2012, but its presence hasn’t been without controversy.

Uber’s Growth in Toronto

Uber operates in approximately 70 countries and 15,000 cities worldwide, with Toronto being one of its key markets. The company coordinates an average of 28 million trips daily globally, and Toronto accounts for a significant portion of its Canadian operations. In 2014, Uber faced legal challenges from the City of Toronto, which sought an injunction against the company for violating taxi and limousine regulations. However, support from then-mayor-elect John Tory, who praised Uber as a “technology whose time has come,” helped the company gain a foothold.

Today, Uber offers a range of services in Toronto, including:

• UberX: Affordable rides for everyday use.
• Uber Black: Premium rides with professional drivers.
• Uber Eats: Food delivery from local restaurants.
• Uber Connect: Package delivery services.

Controversies and Challenges

Uber’s rapid expansion in Toronto has sparked debates over regulation, driver working conditions, and safety. A 2022 leak of internal emails revealed Uber’s aggressive tactics to bypass local regulations, including the use of a “kill switch” to block authorities from accessing company data during raids. Additionally, a 2019 attempt by Toronto drivers to unionize for better wages and working conditions was met with resistance from Uber, highlighting tensions between the company and its workforce.

The 2025 incident involving a child left in an Uber vehicle further underscored concerns about Uber’s emergency response protocols. While the child was safely reunited with her family, the incident raised questions about Uber’s accountability and willingness to assist in critical situations.

Why This Matters for Support

These controversies highlight the importance of knowing how to navigate Uber’s support system effectively. Whether you’re a rider, driver, or Uber Eats user, understanding your options ensures you can address issues promptly and hold Uber accountable when necessary.

Tips for Getting the Best Support from Uber

To maximize your chances of resolving issues quickly, follow these practical tips:

1. Use the App First: Many issues, like fare adjustments or lost item reports, can be resolved faster through the app than by calling.
2. Document Everything: Take screenshots of trip details, receipts, or chat conversations with support. This documentation can be useful if you need to escalate an issue.
3. Be Polite but Firm: When speaking to an agent, clearly explain your issue and remain calm. If the agent can’t help, politely request a supervisor.
4. Visit the Greenlight Hub for Complex Issues: In-person support is often more effective for driver onboarding or account disputes.
5. Follow Up: If you don’t get a resolution within 24–48 hours, follow up through the app or call again.
6. Know Your Rights: If you believe Uber has mishandled your issue, you can file a complaint with the Better Business Bureau (BBB) or contact Toronto’s consumer protection agencies.

Alternatives to Uber in Toronto

If you’re frustrated with Uber’s support or services, Toronto offers several alternative ridesharing and delivery options:

• Lyft: A major competitor to Uber, offering similar ridesharing services. Contact Lyft support through their app or website.
• Beck Taxi: A traditional taxi service in Toronto with a dispatch number: (416) 751-5555.
• DoorDash and SkipTheDishes: Alternatives to Uber Eats for food delivery, with their own customer support channels.
• TTC (Toronto Transit Commission): For public transit options, check the TTC website or call (416) 393-4636 for assistance.

Exploring these alternatives can give you more flexibility and potentially better support experiences, depending on your needs.

Conclusion

Navigating Uber’s customer service in Toronto doesn’t have to be a headache. Whether you’re calling the general support number (800) 593-7069, reaching out for Uber Eats issues at (800) 253-9377, or visiting the Greenlight Hub at 121 Bloor St. E., you have multiple options to get help. By using the Uber app for quick resolutions, persisting through automated phone systems, and knowing when to escalate to in-person support, you can address most issues efficiently.

Uber’s role in Toronto’s transportation and delivery ecosystem is undeniable, but its customer service system has room for improvement, especially in emergencies. By staying informed and proactive, you can ensure your Uber experience is smooth and stress-free. If you encounter persistent issues, don’t hesitate to explore alternative services or escalate your concerns through official channels.

Have you had an experience with Uber’s support in Toronto? Share your tips or stories in the comments below, and let’s help each other navigate the ridesharing world!