Uber Montreal Phone Number: The Complete Guide to Contacting Uber in Montreal

Montreal is a vibrant, multicultural city with a growing demand for ridesharing services like Uber. Whether you’re catching a ride during a busy festival weekend, heading to the airport, or earning as a driver-partner, it’s important to know how to get support when you need it.

But here’s the challenge: Uber doesn’t have a public-facing, Montreal-specific phone number like traditional taxi companies do. This leaves many users wondering: How can I actually talk to someone at Uber in Montreal?

In this guide, we’ll unpack everything you need to know about reaching Uber in Montreal, including in-app options, emergency support numbers, and more.

Does Uber Have a Montreal Phone Number?

The short answer is no, Uber does not publicly list a Montreal-specific phone number for general inquiries from riders or drivers. Uber Canada operates differently than traditional companies. Instead of local call centers, it leverages in-app support and online systems to handle most customer service requests.

While this may sound limiting at first, Uber has developed a robust support ecosystem through the app, including:

• 24/7 driver phone support via the Uber Driver app

• In-app chat and messaging for riders

• Emergency safety lines for critical incidents

• Email and help portals for documents, payments, and account issues

In short, there’s no Uber Montreal phone number you can just dial out of the blue, but there are effective ways to get help fast—and we’ll explore each one.

Uber Montreal Contact Methods (Updated 2025)

Here’s a quick overview of the different ways Uber users in Montreal can get support in 2025:

User Type	Support Method	Contact Info/How to Access
Rider	In-app Help	Uber App → Account → Help
Rider	Safety Emergency Line	1-800-285-6172 (Critical ride-related issues only)
Driver	In-app Call Support	Uber Driver App → Help → Call Support
Driver	Phone (US tip)	1-800-593-7069 → say "talk to an agent"
Both	Web Support	help.uber.com
Both	Twitter Support	@Uber_Support
Both	Facebook Support	Uber Facebook Page

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How Riders Can Contact Uber in Montreal

A. Use the Uber App (Rider Account)

If you’re a rider, here’s how to get support:

1. Open the Uber app.

2. Tap Account at the bottom right.

3. Tap Help.

4. Choose your recent trip or browse other help topics.

5. Tap “I had an issue with my ride” or “I lost an item” to connect with support.

Depending on the issue, Uber may offer:

• A chat option

• An email-style support ticket

• A callback request (rare for riders)

B. Lost Item Recovery

If you’ve left something in the vehicle:

• Go to Help → Trips → I lost an item.

• You can call the driver directly using a temporary phone number provided by Uber.

C. Common Support Topics for Riders

• Request refunds

• Dispute charges

• Report unsafe behavior

• Modify account info

• Track a lost item

• Review safety concerns

How Drivers Can Contact Uber in Montreal

A. In-App Phone Support (24/7)

Drivers get exclusive access to live phone support, and it’s available 24/7:

1. Open the Uber Driver app.

2. Tap the Help icon.

3. Look for the phone icon or “Call us”.

4. You’ll be connected to an agent familiar with Canadian driver policies.

B. Uber Driver App Support Options

• Phone call

• Live chat

• Email-style messaging

• Greenlight Hub booking (if available)

C. Alternate Uber Support Number (Unofficial)

Many drivers use this backup number:

• 1-800-593-7069 (U.S.-based)

• When prompted, say “Talk to an agent”.

Use with caution — this is not officially endorsed for Montreal, but some Canadian drivers report success.

Emergency and Safety Phone Numbers for Uber

In the event of a serious safety issue (e.g., crash, assault, harassment), Uber provides a dedicated phone line:

• Uber Critical Safety Line: 1-800-285-6172

Important notes:

• Only for ongoing or recent trips

• Riders and drivers both can use it

• Available 24/7

If you are in immediate danger, always call 911 first.

Uber Greenlight Hub Montreal – Is It Still Open?

As of 2025, Uber does not operate a walk-in Greenlight Hub in Montreal. During the COVID-19 pandemic, many physical locations were closed and replaced by virtual support.

However, Montreal drivers can still book virtual appointments for help with:

• Document uploads

• Vehicle inspections

• Background checks

• Deactivations and appeals

To request help:

1. Open Uber Driver app.

2. Tap Help → Book an Appointment (if available).

3. You may be routed to a virtual Greenlight agent.

Common Uber Support Scenarios in Montreal

For Riders

• “I was charged a cancellation fee unfairly.”

• “My driver took a strange route.”

• “I lost my phone in the Uber car.”

• “My promo code didn’t apply.”

• “My trip never arrived.”

For Drivers

• “My account was deactivated—how do I appeal?”

• “I can’t upload my documents.”

• “The rider damaged my car.”

• “Trip earnings seem incorrect.”

• “How do I switch vehicle profiles?”

For each scenario, Uber provides automated and live help options via the app. Drivers are prioritized for phone support.

Uber Social Media & Online Support

If you’ve exhausted the app or prefer public-facing options, try social media:

• Twitter: @Uber_Support

• Facebook: facebook.com/uber

Tips for success:

• Include your city, rider/driver status, and issue

• Avoid posting personal data publicly

• Use DMs for sensitive details

Uber support on Twitter is responsive and fast, especially for account and trip issues.

Email and Corporate Contact Options

Uber does not advertise personal support email addresses anymore, but you can use:

• help.uber.com → click “Contact Support” after selecting an issue

• Or try general contact via https://www.uber.com/ca/en/contact/

For corporate inquiries (not rider/driver support), try:

Uber Canada Head Office (Toronto):
145 King Street West, Suite 400
Toronto, ON M5H 1J8
press@uber.com

Third-Party Support Tips

Sometimes, third-party rideshare blogs or YouTube channels can help solve app issues faster than official support.

Some trusted names include:

• The RideShare Guy (YouTube & blog)

• RSG Canada Facebook groups

• Reddit communities like r/uberdrivers

Alternatives to Uber in Montreal

If you’re experiencing persistent Uber issues, you might consider these local alternatives:

• Eva: Montreal-based co-op rideshare platform

• Lyft: Not currently in Montreal (as of 2025)

• Local taxi companies (like Diamond Taxi or Teo Taxi)

• Carpooling apps like Poparide for longer distances

Each has its own support infrastructure, often more localized than Uber.

Final Thoughts

While Uber does not have a publicly advertised Montreal phone number for general support, it does offer multiple effective ways to get help through its app, safety lines, and online channels.

✅ Key Takeaways:

• Riders should use the Help section in the Uber app.

• Drivers can access 24/7 phone support via the Uber Driver app.

• For emergencies, dial 1-800-285-6172.

• No Uber Greenlight Hub exists physically in Montreal—but virtual help is available.

• Social media and help.uber.com are solid backups.

If you were hoping for a quick Uber Montreal phone number, the reality is a little more modern—and app-focused. But once you know where to look, Uber support can be surprisingly fast and effective.