Uber Eats Manager: How to Manage Your Menu, Orders, and Sales Like a Pro

So, you’ve got a restaurant and you’re on Uber Eats? Cool. But if you’re not messing around with Uber Eats Manager, you’re seriously leaving money on the table.

This isn’t just some boring dashboard to check orders. Nope. It’s your behind-the-scenes HQ—where you control your menu, hours, promos, sales reports, even your team.

The crazy thing is, a lot of folks use Uber Eats every single day, but barely scratch the surface of what this tool can do. Meanwhile, the features sitting in there? Total game-changers. They can save you time, cut the chaos, and yep—grow your profits.

In this guide, I’ll walk you through the stuff that actually matters inside Uber Eats Manager. Real examples, real tips, no fluff. Maybe you’re just dipping your toes in, or maybe you’ve been riding this wave for a while—either way, you're in the right place. Doesn’t matter. By the time you’re done with this, you’ll know exactly how to take charge—your way, no guesswork, no stress.

Let’s get into it.

So, What’s Uber Eats Manager, Anyway

Think of Uber Eats Manager as your restaurant’s online command center. It's the official tool from Uber, built specifically for food business owners running things through Uber Eats. Some folks call it the Merchant Dashboard, but same deal.

Imagine having one dashboard where you can do it all:

• Update your food and drink menu
• Keep track of incoming orders
• Set your business hours
• Run promos
• Check your sales performance
• Manage your team and their dashboard access

...and that’s just scratching the surface

Pretty neat, right?

Who Actually Uses Uber Eats Manager?

Basically, if you’re selling food on Uber Eats, this tool’s made for you. Doesn't matter if you're running:

• A big-name restaurant
• A local food stall or small biz
• Your favorite neighborhood coffee shop
• A home-based kitchen
• Or even a delivery-only ghost kitchen

As soon as your merchant account is active, you’ll have the whole dashboard at your fingertips—ready to handle your business. You’ve got access.

How Do You Access Uber Eats Manager

You’ve got a couple of simple options to hop into the system:

• On Desktop (Laptop or Computer)

Just hit up https://merchant.ubereats.com and log in with your merchant account. Simple as that.

• On the Uber Eats Manager App (Mobile)

You can grab the app from the Google Play Store or App Store. It’s perfect if you’re the kind of person who likes to keep an eye on things while you’re out and about.

The best part? Both desktop and app versions are synced to the same account. Need to make quick menu changes or just curious about what’s coming through the queue today? You’re in charge—no matter where you are or what time it is.

What Makes Menu Management on Uber Eats Manager So Damn Handy?

1. Let’s be real—your menu is the main thing customers see when they scroll through Uber Eats. If it doesn’t look good or feel up-to-date, they’ll bounce. That’s where this feature comes in—it’s basically the control room for your whole digital restaurant.

Let’s break it down:

Tweak your menu whenever you feel like it—add something new, retire what’s not working, or clean up those tiny details that have been bugging you.

Got a new dish you're proud of? Want to drop something that’s not selling? Or maybe just fix a typo on that spaghetti item from last year? You’ve got full freedom.

You can:

• Add new stuff like a seasonal drink, a limited-edition burger, or grandma’s spicy noodles
• Remove dishes you don’t serve anymore
• Change item names, or throw in an emoji to make it pop
• Reorder the list—just drag and drop. Super easy.

Change Prices, Photos, and Descriptions in Real Time

Did your ingredient costs just spike out of nowhere? No need to call support—just update it right there. 

You can also:

• Rewrite your dish descriptions so they actually sound tasty
• Swap blurry pics for sharp, mouth-watering shots
• Add special tags like “halal,” “vegan,” “extra spicy,” or anything else people care about

Pro tip: A great photo + solid description = way more clicks and way more orders. It’s not magic, it’s just smart selling.

Let People Customize Their Order (Because Everyone’s Picky)

People love having options. From heat levels to drink sizes and bonus toppings, you can set it all up in a few clicks—no hassle, no headaches.

Let’s say you sell fried rice:

• Sizes: Regular / Jumbo
• Spice: Mild / Medium / Blow-your-head-off
• Toppings: Add egg, sausage, fried shallots, whatever

You give more flexibility, they feel like they’re building their dream meal. Win-win.

Temporarily Mark Items as “Sold Out” (No Drama Needed)

Running low on stock? Out of eggs? Maybe your oven just died? Don’t panic. You don’t have to delete anything—just switch it off for a bit.

Scenarios like:

• No more chicken? Pause your chicken menu items
• Holiday rush? Only sell your top 3 bestsellers
• Deep fryer broke?Time to take all the crunchy stuff off the lineup—just for today

Once everything’s back in order, just turn those items back on. Takes seconds.

Real-Life Example: Let’s Say You Run a Fried Rice Spot

You could:

• Launch a fresh highlight dish—like your signature Wagyu fried rice
• Give folks the freedom to choose their own add-ons—like a fried egg, sliced sausage, or a handful of crunchy crackers
• Got ingredients burning a hole in your budget? When your costs go up, update the price so your margins don’t take the hit
• Mark sausage as “out” if you run out
• Replace that boring old photo with a spicy, colorful new one

Boom. That’s how you keep your menu fresh, fun, and profitable.

Your menu is your online storefront. It’s what people judge you by in the first 5 seconds.

And Uber Eats Manager? You’re in full control to keep your online storefront looking sharp—no need to rely on anyone else.

2. Real-Time Order Monitoring: Your Daily Ops Lifeline

If your menu is your digital storefront, then this real-time order tracking feature? It’s the heartbeat of your day-to-day grind.

Every single order pops up live on your dashboard, so you can jump into action right away. No guesswork, no delays—just smooth sailing.

Here’s how it works:

See Orders as They Come In (And What’s Happening with Them)

The moment someone hits that order button, it pops right up on your dashboard—like a digital tap on the shoulder saying, “Let’s get cooking.”

You’ll instantly see:

• What they ordered
• Any special notes (like “no onions” or “extra spicy”)
• How they’re paying
• You’ll get the full scoop—what they grabbed, how many portions they want, and what the total damage is at checkout

And the order status? Super clear:

• New (fresh order just landed)
• In Progress (you’re prepping it)
• Ready for Pickup (driver’s almost there)
• Picked Up / Out for Delivery
• Completed (done and dusted)

Know Exactly When the Driver’s Showing Up

Here’s a killer feature: you get a live estimate of when the driver’s gonna roll in.

Why it matters:

• It helps you nail the timing—so the food hits that sweet spot: hot, fresh, and ready to impress. No more sending out meals that feel like leftovers
• Your kitchen stays calm and efficient
• No stress, just a steady rhythm

Uber Eats will also drop auto-updates like:

• “Driver assigned”
• “Driver’s on the way”
• “Driver has arrived”

So you’re never left wondering.

Order History at Your Fingertips

Aside from current orders, you’ve got full access to your past ones too. And trust us—it’s gold for:

• Spotting daily patterns and peak hours
• Checking details in case of customer complaints
• Tracking your sales volume over time
• Seeing which menu items are flying off the shelves (and which aren’t)

Let’s say your Spicy Fried Rice keeps getting snapped up while the Chicken Mushroom Noodles barely move—boom, that’s your sign. Time to rethink your stock game or give the slow movers a little spotlight.

Mini Wrap-Up:

This real-time dashboard is a game-changer.

You’ve got full control—orders pop in as they happen, lined up like a to-do list that actually makes sense. No more guesswork, no more chaos.

So you can focus your energy where it counts—making tasty food, keeping things running smooth, and creating the kind of vibe that makes people say, “I’m definitely ordering from here again.”

3. Set Your Restaurant Hours (a.k.a. Don’t Get Orders When You’re Outta Rice)

Ever had the grills turned off and lights dimmed, but the app’s out there acting like you’re still cooking up a storm? Total mismatch, right? Or let’s say you took an unplanned day off—no apron, no prep—but forgot to tell the app. Next thing you know, orders are flying in like you’re still on the line.

Yeah, it’s chaos. 

That’s why this feature exists: to give you full control over when your restaurant’s taking orders—and when it’s absolutely not.

All from your Uber Eats Manager dashboard.

You’re the Boss of Your Hours Now

Here’s what you can do:

• You can pick your own hours—say, weekdays from 10 to 10, weekends a little longer if you want. Totally your call
• Customize each day’s schedule however your kitchen operates
• Match your online hours to your actual kitchen hours (because ghost orders suck)

This tool makes sure orders only roll in when you're actually up and running—no more surprises when the team’s already wiping counters and locking up. No more surprise orders. No more panic cancellations. And yep—your rating stays safe.

Got a Weekly Routine? Lock It In

If your hours are pretty stable week-to-week, great. Once you’ve set up your weekly hours, the system takes over—no need to mess with it every single day.

Example setup:

• Weekdays: 10AM to 9PM
• Weekends: 9AM to 11PM
• Public holidays? Close the shop with one click

Bonus: You can duplicate one day’s schedule to another. No need to retype everything like a caveman.

Pause Orders Without Killing Your Account

Sometimes, stuff hits the fan:

• You're outta chicken
• One of your cooks didn’t show up
• The rain’s flooding your kitchen
• You just need a break

Instead of scrambling, just hit that Pause Orders button.

What happens?

• You stop getting new orders
• Your account stays alive (Uber doesn’t think you ghosted)
• Turn it back on whenever you’re ready to fire things up again—no hassle

This little pause button? Total lifesaver. Way better than cancelling and watching your rating tank.

Control the Chaos, Protect Your Flow

This isn’t just about setting open and close times—it’s about owning your rhythm.

Handle it smart, and things just flow—your staff stays cool, your customers stay loyal, and your ratings stay right where they should be: solid and steady.

4. Sales Reports and Insights (a.k.a. The Secret Sauce to Smarter Decisions)

Still guessing which menu item’s your top seller? Not sure when your rush hours actually are? Or maybe you’ve been scratching your head thinking, “Why did our ratings suddenly dip outta nowhere?”  If you’re just going off gut feelings, you're leaving money (and data!) on the table.

That’s where Uber Eats Manager’s sales reports come in—giving you live stats, real-time graphs, and insights that actually help you do something about what’s happening in your biz.

Daily, Weekly, Monthly Sales Breakdown

You can check stuff like:

• Total sales per day
• Weekly or monthly earnings
• How many orders were accepted vs canceled
• Average order completion time

How this helps:

Noticed Tuesdays always feel like a ghost town? That’s your cue to spice things up with a time-limited promo and turn those quiet hours into a mini rush. Or maybe sales took an unexpected dip this month? Time to recheck your pricing or refresh the menu a bit.

Menu Performance Breakdown

This tool also shows you:

• Which dishes are flying off the shelves
• Which ones are just collecting digital dust
• Revenue per item
• How many folks scroll past a menu item versus how many actually tap 'order'—that’s the kind of insight you get here

Why it matters:

You can double down on your best-sellers and think about cutting items that just aren’t hitting.

Or get creative: bundle up low-performing items or offer upsells to boost their visibility.

Customer Feedback & Ratings

Every completed order gives you a little window into your customer’s experience:

• Your average rating (yep, the 1-to-5 star score)
• Written feedback and complaints
• Rating trends over the last few days or weeks

Example:

If a bunch of customers have been dropping “food arrived cold” comments this week... That’s your sign to look into packaging, prep time, or maybe give drivers a nudge.

You can use that feedback to:

• Brief the kitchen team
• Upgrade your packaging game
• Tweak your SOPs for smoother ops

In short, these reports and insights?

They’re the eyes and ears of your business.

The more often you check ‘em and actually use the data, the sharper your instincts get when it's time to make boss moves

5. Promotions and Discounts (a.k.a. Hook ‘Em With the Right Deal)

Setting up promos in Uber Eats Manager? Running a promo here is smooth and simple—just a couple of taps, and no need for any fancy add-ons. No fuss, no extra apps—just jump into your dashboard, tweak a few things, and your deal shows up for customers right inside the Uber Eats app.

Whether you’re looking to pump up sales during slow hours, spotlight a new dish, or give underperforming items a boost, promos are your secret weapon.

Think of promos like bait (the good kind!). Done right, they’ll:

• Get more eyeballs on your restaurant
• Increase the number of checkouts
• Give customers that little push to finally try the dishes they usually scroll past

Everything happens right from your dashboard—no marketing degree required.

Types of Promos You Can Run

Uber Eats Manager lets you create a variety of deals to match your goals:

• Straight Discounts (like “20% off everything on the menu”)
• Buy 1 Get 1 Free (classic, always a hit)
• Throw in a small reward, like taking $3 off when someone drops 10 bucks or more on their order
• Free Item with Purchase (like “Free iced tea with any 2 fried rice orders”)
• Short-time promos can spark quick action—like offering a midday deal between 2 and 5 PM to fill those quiet hours

You’ve got full flexibility—launch something to clear out extra stock, test a new menu item, or just drive more buzz around your brand.

Customize Timing, Target Audience & Location

You’re in the driver’s seat here. Each promo can be fine-tuned to hit exactly who you want, when you want:

• Set how long the promo runs—whether it’s every day, just on weekends, or tied to a specific occasion
• Time windows (like only active between 10AM–2PM)
• Pick certain zones—so the promo only pops up for folks around your restaurant
• Customer segments (new customers only, or everyone)

Here’s how smart strategy looks:

Let’s say you want to attract new customers—try a Buy 1 Get 1 Free deal just for folks who’ve never ordered from you.

Or maybe sales dip mid-afternoon? Run a 25% off deal from 3PM–5PM to give traffic a little nudge.

The Real Goal? Growth—Not Just Quick Sales

Promos aren’t just about “quick wins.” They’re part of your long game.

Here’s what they help you do:

• Attract new customers → A little discount makes trying you out way less intimidating
• Keep your loyal fans hooked—just give ’em a solid reason to tap that order button again
• Boost orders during slow hours/days
• Give a gentle boost to those menu items that aren’t getting much love

Just a heads up though—be strategic. Too many deep discounts without planning can eat into your margins. Use the built-in reporting tools to track what’s working, and adjust as needed.

The promo tools inside Uber Eats Manager are like having your own in-house marketing team—minus the big budget.

Small promo, big impact. That’s the power of a well-timed deal.

6. Team and Account Management (a.k.a. Get Your Crew in Check Without Losing Control)

Here’s a feature folks often overlook—but trust me, it’s a total game-changer. Especially when you’ve got more than just yourself juggling the madness of running a food spot.

Got a cashier? Kitchen staff? A supervisor or two? Rather than having everyone poke around using one shared login (which is a recipe for chaos), you can set them up with their own access—tailored to what they actually need. No more "Oops, I accidentally changed the prices!" moments.

Add Your Team to the Dashboard (Without Losing Sleep Over It)

You can invite your crew right into your Uber Eats Manager dashboard. Like:

• Your cashier at the front
• The kitchen crew sweating it out
• Shift leads keeping things moving
• Outlet managers running the show
• Even that one supervisor who somehow knows everything before it even happens

Just pop in their email, assign a role, and send the invite. That’s it—no more sharing your main login like it’s a Netflix password. Feels way more secure, runs smoother, and honestly—makes you look like you’ve got your act together

Hook each team member up with just what they need to do their part—no extra fluff to confuse things

Everyone gets access that fits their role—just the stuff they need to get their job done, no extra buttons to mess with. 

For example:

• Cashiers can see and process orders—that’s it
• Managers can peek at reports and adjust operating hours
• And you, the boss?You’re still the boss with full control—nothing moves unless you say so

Why’s this a big deal?

• Keeps your data locked up tight
• Cuts down on accidental mess-ups
• Makes the day-to-day stuff way easier

Picture this: Your cashier won’t be able to accidentally delete a best-seller from the menu, just because they clicked the wrong thing. Their access is limited, by design.

Run a Tighter Ship, Without Micromanaging

With this setup, you can:

• Hand off tasks without giving up control
• Track who’s doing what (and when)
• Organize shifts based on who’s logged in
• If someone leaves the team, just cut their access with a click—no need to mess with your main login at all

This team management feature helps keep your restaurant running like a well-oiled machine.

You stay focused on growing the biz, while your team takes care of the daily grind—with exactly the tools they need, and nothing more.

7. Notifications & Support (a.k.a. Your Lifeline When Stuff Hits the Fan)

Picture this—you’re in the middle of a dinner rush, the fryer’s sizzling, orders are flying in, and boom… something weird’s going on with the app. A driver’s MIA, a customer’s upset, or maybe Uber’s rolling out a major update without much heads-up.

That’s exactly why the Notifications & Support tab exists. No more digging through your inbox or waiting on hold with customer service. It’s all right there—on your dashboard, real-time, and ready when you need it.

Real-Time Alerts, Right Where You Need Them

With Uber Eats Manager, you’ll get heads-up alerts that count—no fluff, just the stuff you actually need to know:

• Updates on policy changes (think new service fees, peak hour rules, etc.)
• Major promos Uber’s dropping near you—stuff that can bring in a flood of hungry customers
• System maintenance or new feature rollouts
• Performance warnings (like too many late orders)

No more missing out on important updates that could impact your day-to-day.

Imagine Uber suddenly rolls out a “Free Delivery Friday” deal—no worries, the alert pops right up so you and your team can gear up fast and handle the rush like pros.

Need Help? You’ve Got Backup.

Tech glitch? Order issue? Customer complaint that doesn’t make sense? Don’t stress.

Just tap the “Help” button on your dashboard. From there, it’s super straightforward:

• Pick the topic that fits your issue
• Chat with a support rep (they’re usually quick and on point)

Some examples of what you can flag:

• An order shows up, but the system won’t let you hit confirm—total headache, right?
• Drivers picking up the wrong meal
• Orders getting canceled out of nowhere
• Sales data that looks funky

No need for long-winded emails. You can report and resolve stuff right in the system—fast and clean.

Track Every Support Chat, Like a Boss

Every convo with support gets saved in your history. So next time a similar issue pops up, you can:

• Revisit past solutions
• Decide whether it’s worth escalating again
• Spot patterns and fix them for good

This whole setup—notifications and support—is like having a walkie-talkie to Uber HQ.

When stuff starts going haywire, don’t sweat it—your support crew’s just a click away inside the dashboard. Just pop open the dashboard, hit that help button, and you’ve got real people ready to step in and fix it—no stress, no chaos.

Why Knowing Your Way Around Uber Eats Manager Really Matters

Look, tons of restaurants have already jumped on the Uber Eats train. But here’s the thing… a lot of them are barely scratching the surface with the dashboard.

 It’s like having a full toolset right in front of you—and only using the screwdriver.

Truth is, Uber Eats Manager gives you everything you need to run your online biz smoothly. You just gotta lean into it.

Here’s why mastering this dashboard isn’t just helpful—it’s a game-changer:

Save Time and Run Smoother Ops

When you know how to really use Uber Eats Manager, you’re not just clicking buttons—you’re buying back your time.

• Need to tweak your menu? Boom—done in a couple of minutes. No more wasting half your shift on tiny changes
• Want to change your business hours? No need to bug customer support.
• Everyone on your team knows what’s going on—no second-guessing, no mixed signals, just smooth coordination
• Say goodbye to dragging your feet on the little stuff—now it gets knocked out before you even blink

Your time is money. Uber Eats Manager helps protect both.

Better Customer Experience = Better Ratings

Consistency is everything. People leave good reviews when:

• What they see on the app actually matches what they get
• They don’t get hit with the “we’re out of stock” surprise
• Orders show up fast and correct

You can manage all of that straight from the dashboard:

• Update your menu in real time
• Turn off items that are temporarily out
• Hit pause on orders if your kitchen’s swamped

The result? Higher ratings, happier reviews, and loyal customers who keep coming back.

Boost Sales and Build Customer Loyalty

The dashboard isn’t just for managing—it helps you grow, too.

With features like:

• Sales reports
• Promotions
• Menu insights

You can make smarter, more profitable decisions—like:

• Which items are worth promoting
• When your busiest (and slowest) hours are
• What’s dragging down your menu and needs to go

It’s not just about selling food. You’re running more than a kitchen—you’re building trust with every order that lands exactly how customers expect it. Knowing how to use Uber Eats Manager is great.

But knowing how to take control of it?

That’s how you run a smarter business—not just a busier one.

Wrapping It Up

If you’ve made it this far, one thing’s for sure—

You’re serious about taking your restaurant game up a notch on Uber Eats.Because Uber Eats Manager isn’t just here to show you incoming orders—

It’s your all-in-one command center to:

• Build an irresistible menu
• Keep daily ops running smooth
• Launch smart, eye-catching promos
• Track your performance like a pro
• And the real win? Turn every order into an experience so good, your customers start craving *you*, not just the food.

Let’s be real: the food delivery world is getting more competitive by the minute.

But the good news?You’ve got everything you need to take the wheel and steer your business your way. All in one place. All inside Uber Eats Manager.

So here’s the move:

Block out a little time once a week to:

• Review your performance
• Refresh your menu
• Watch your ratings
• Map out your promo game

These small habits? They stack up—big time.

Let the numbers lead,

Let the dashboard handle the grind behind the scenes,

And let your food steal the spotlight.

You got this.